Process
Step 1
Reach Out
Send us an email, tell us what you are looking for and a little bit about your project. We are very good at being responsive, so we’ll get back to you on deciding a time to chat via email or phone (whatever works for you). Prior to our chat, we’ll send you a little questionnaire to get some basic questions out of the way. Before you reach out, you may want to read thru our FAQ section, just so you’ll know how I do business.
Step 2
Initial Consultation
We will want to get to know you and your company before we get started. We’ll ask about things you like and don’t like. If you like certain colors or fonts. If you have an idea in mind. Is there a Design Theme that your orgnazation is already working fwith and you just need it implemented on another project? If you want, you can even email us images of things you find inspiring, create a pinterest board with ideas OR just direct us to other web-sites to show me things. Anything that can help us get to know your likes and dislikes better will benefit both parties. WHY? Because, we’ll know exactly where to start this will help reduce time spent (money) trying to figure you out. You can also ask us any questions. This exchange of information will help both of us make sure we’re a good fit. After our chat, we’ll provide you with a detailed quote for your project.
Step 3
Schedule
If you approve the quote, just sign, scan and email the proposal back. We do ask that you complete the deposit payment amount to hold your spot in our queue. After the deposit is made and terms are signed, we’ll work together on a timeline for your project. This is important! By creating a detailed schedule, we’ll both stay on schedule and have your project stay on deadline. Time frames are dependent on customer response time, revisions and our current production schedule.
Step 4
Design Development
This is the fun part! We brainstorm and concept different design variations. Normally, concepts are sent via email. We may even ask you a few questions or send you an idea along the way, just to ask if we’re on the right track. Depending on our agreement, you’ll receive a set number of concepts to review. From here, we can make two rounds of revisions to a chosen concept. Additional revisions beyond the two will be billed at our hourly rate. The time this process takes just depends on the project. And, every project is different. We can address time frames once we know the details of your needs.
FYI – To make sure we’re able to get your project completed on time, it’s best if you’re available during the time we’ve set aside for your project. You will need to provide vetted copy, feedback and communication about the design of your project. Many times, we can’t move forward if you’re not in the office or reachable via email. (In other words, please don’t disappear and keep us guessing if you liked the design solution).
If things come up and you need to put the project on hold – just let us know. We will bill you for the time spent to date on the project and pick up where we left off at a later time.
Step 5
Completion of Project
Once your project is completed and approved, we will prep the final files for you based upon output criteria gathered in our Initial Consultation. We will then send an invoice for final payment. This payment will need to be made before we can release the final files. If you are printing your new design we will provide the press ready files to you. Just give us details on what your print vendor needs, how they need the files and where to send the files. We can also provide you with a dropbox link of all of your zipped press ready files.
FAQ
Most frequent questions and answers
It depends on our schedule and when you are able to begin. Please only start a project if you are able to give the time to work with us on the design process needed to stay on deadline.
New Customers are asked to pay 50% non-refundable payment to start the project.
Please contact us to check availability.
It’s in everyone’s best interest to make sure your project gets completed as quickly as possible. We take deadlines very seriously.
Project turn times will vary due scope of project, customer response times (review and revisions process, content, etc) and current workload. Just like your office, we are working on several projects at a time. We know that delays and unforeseen circumstances are a fact of life. However, if a delays occurs your deadline be may extended or an additional fee may be incurred if we have to “rush” to meet fixed deadline or reschedule projects with other customers. Please keep that in mind if you find it necessary to delay a project. Our goal is to complete the project within the original time frame.
If you stop communicating with Panzer Creative during the Design Development phase, your project will be removed from the schedule and you will be billed for the time spent on the project.
We present a first design draft to the customer for feedback. Then, we include two rounds of revisions on the project. Any change request large or small is considered a revision. In order to make the most of each revision, we strongly advise the customer to mark-up or add comments to the PDF that we have sent you. Provide as much WRITTEN instruction and direction as possible with each submission. All changes must be included in the second revision to avoid extra revision charges after the second round. This DOES include final proofing and approval of the project.
Panzer Creative does not typeset your copy. We import your copy from the word processor file that you send us. It’s the customer’s responsibility to identify misspellings, errors and/or omissions before or during the revision process. The customer should ALWAYS provide vetted and approved text before we start the Design Development. The customer will incur the cost of correcting the misspellings, errors and/or omissions outside of the revision process.
Revisions requested by the customer that fall outside of the two rounds of revisions will be billed to the customer at the Panzer Creative hourly rate.
Payments can be made with a check. New Customers are asked to pay 50% non-refundable payment to start the project. The second half of the project payment is due at project completion, before the final files are released. Any design cost are due prior to files being sent to the printer.
No refunds are given for services rendered with Panzer Creative. We will work closely with the customer throughout the duration of the project to ensure satisfaction. Please remember we want to retain you ask a customer for years to come. We have invested many hours finding you and we value the relationship we have with out customers.
If it becomes necessary for the customer to put the project on hold, we will bill for time spent on the project.
If customer does not participate in the design and development process or becomes unresponsive after 2 attempts, Panzer Creative may terminate the project and bill for time spent. This decision is at the sole discretion of Panzer Creative.
If cancellation/termination occurs prior to the completion of the concept phase, the deposit will not be returned OR 25% of the original fee will be invoiced. If cancellation/termination occurs after completion of the preliminary work and prior to the completion of the finished work, the deposit will not be returned OR 50% of the original fee will be invoiced. If cancellation/termination occurs after the completion of the finished work, the remaining balance will be invoiced.
Panzer Creative’s current hourly rate is $95. This can change at any time without notice. Any rate change will not affect an agreement that we may already have together.
Daily office hours vary. We do work 5 days a week. Days out of the office depend on workload and schedule.
Panzer Creative is a “Virtual” Company. All services are offered via email or phone/video conference.
